Our Services

At edict, each person brings different qualities to the team but there is a mentality we all share; Delivering an outstanding customer experience.

Support

Quick Response Times

You can contact our support team via ticket system, phone or email. We will get back to you within a few hours (within the service hours) and present a solution.

Customer Orientation

When finding solutions, we aim for cooperating and keeping our customers close in order to ensure solutions that reflect your needs and requirements.

24/7 availability

Your stable operation of our customers is of utmost importance to us. Therefore, we assure 24/7 availability and are ready to solve any issue that may disturb your business.

Competent handling of incidents

In the rare case of an incident, we will ensure smooth processing in our organization. We will coordinate the interaction within our organization or quickly direct you towards the right contact.

Skillful support agents

Our support agents are very knowledgeable and well-trained. They are always ready to prove their skills and long years of industry experience when solving the most challenging disruptions.

IT Services & Hosting

As our partner, you obtain IT services for all aspects of your online casino without having to manage the required data centre, hardware or software yourself. We assume responsibility for IT infrastructure hosting for you and provide you with the precise support and connectivity that your online platform requires. Rely on our team of experts and specialist partners for hosting and IT infrastructure. We provide support along the way.

Our Promise

Security

We guarantee you the highest available standard of DDoS prevention to protect your platform from unwanted attacks. Within our infrastructure, each area is set up in isolation in a container in order to maximally increase the security of the operation. In addition, we rely on on-premise data storage to ensure the highest data security standard.

Scalability

We are using the latest private cloud technology based on Kubernetes, which enables us to scale up the environment within seconds. Through the usage of over 200,000 CDN edge servers, we can deal with high traffic volume, while providing a smooth experience for players at any load.

Stability

Our high availability cluster technology ensures high stability and reliability through redundancies across all our infrastructure components, such as data bases, back offices, webservers etc. Our Content Delivery Network ensures fast response times in all locations. Stability is further increased by our self-healing container-based infrastructure as well as the ongoing and proactive monitoring by our team.

Certified – ISO/IEC 27001

edict Malta Limited
Certified by Deutsche Akkreditierungsstelle (UKAS)
Certificate No. DE23/00000069

edict egaming GmbH
Certified by Deutsche Akkreditierungsstelle (UKAS)
Certificate No. DE23/00000040

Account Management

Marketing Campaigns

We offer participation and support for marketing campaigns and promotions. We look forward to your ideas and suggestions.

Performance Monitoring

We have sophisticated tools in place to make sure your operations are up and running smoothly. We monitor your daily performance and develop strategies and solutions for improvement.

Game Placement

We are happy to advise you on best placement of Merkur content in different markets. We have a broad set of data on the games’ online and land-based performance, which we incorporate into our recommendations.

Reporting

Decisions based on comprehensive data will elevate the performance. We offer standardized and on-request reporting which will help you to grow your business.

Relationship Management

We believe in building our relationships on trust and long-term success. We support you in all important matters or will direct you towards the right contact within our organization.

Licenses & Certifications

The edict Group possess four different B2B licenses and can offer you certified content across a large number of regulated jurisdictions.